Oriental Bank’s Altona Branch on St. Thomas is closed until further notice for COVID-19 security and safety protocols, according to a press release the bank issued Friday. Employees at the branch will be tested and a thorough cleaning and disinfection of the branch will be conducted to ensure employee and customer protection, the release stated.
Customers can use their Oriental debit card at other ATMs to make withdrawals from their accounts. Oriental will reimburse the transaction fee charged for clients who hold their deposit accounts at the branch, which will be reflected on their monthly statements, the release stated.
Also, customers can continue making transactions and accessing their accounts through the following channels:
Online banking — Verify balances and transactions, make payments, and transfer funds online 24/7 account to account and people to people.
Mobile banking — In addition to all the online banking functionalities, mobile banking customers can deposit checks using their smartphone cameras.
Voice Automated System — Operates 24 hours a day, 7 days a week. Customers can check balances, make payments, transfer funds between accounts, and verify the status of their transactions and paid checks. Call 1-800-981-5554 and select option 4, then 2 for English or 1-866-622-688.
Contact Center — Available from 7 a.m. to 7 p.m. from Monday to Friday and Saturdays from 8 a.m. to 5 p.m.
Mortgage Service Center — Call 1-855-767-8585 from 7 a.m. to 7 p.m. from Monday to Friday and Saturdays from 8 a.m. to 5 p.m.
Commercial Customer Service Center — For assistance with POS or Cash Management call 1-340-693-9741.
Make Loan Payments Online — Customers can make their payments through My Payments for personal loans, car loans and leases, even if they do not have a deposit account with Oriental. Access through orientalbank.com/en/access-your-accounts/my-payments/ or through the Mobile Banking on the menu in the main page.
ATMs — Customers can check balances and make withdrawals and transfer funds between accounts at Havensight Shopping Mall; Nisky Shopping Center; American Yacht Harbor; Tutu Park Mall; Merchants Bank; Waterfront (Kronprindsens Gade).
“Our priority is to guarantee the health and safety of our employees and clients; that is why we decided to close the branch until employees are tested and the branch areas are disinfected. We have notified the Virgin Islands Banking Board about the COVID-19 exposure and have been advised by the Division of Banking, Insurance and Financial Regulation of steps to take to ensure employee and customer protections, as well as to ensure the continuous availability of cash and other banking services to our customers,” said Attallah Bertrand, manager USVI Region, in the press release.