Two angry grandparents have accused the government of treating them like “dogs” after its recommended coronavirus test providers sent an empty tube.
Expats Steve Perry, 64, and his wife Elaine, 63, were both forced to return to the UK last weekend.
They travelled back to Teesside after spending lockdown in an apartment in Benidorm.
Brexit rules mean they were forced to return because Brits cannot remain in EU countries like Spain without residency.
The retired couple paid 110 euros each for a negative Covid-19 test before boarding their flight back to Newcastle Airport on Sunday, report Teesside Live.
They also paid 001 Doctor UK – one of the government’s recommended providers – £182 each to receive tests when they returned.
But they have been isolating in an apartment in Middlesbrough, Teesside, ever since and there is no sign of the tests.
Government guidelines state that travellers should quarantine for 10 days and take a test on day two and day eight.
Steve said he has been sent a small tube with no swab from 001 Doctor UK, while Elaine has received nothing at all.
They say they fear they have been scammed.
Steve, who worked as a heavy goods driver for British Steel for 35 years, said they are “worried sick” about what may happen if they don’t receive any tests.
He said: “We paid a separate company 001 Doctor £182 each to send us these tests. We can’t get a hold of them, they have sent me a test but they haven’t put anything in just a little tube.
“When I opened the box there is a little tube and no swab. My wife’s hasn’t turned up at all. This should have been here – this is day three.
“We’re worried about what’s going to happen, no one has given me an answer. It’s the stress of trying to find these things out – nobody wants to help you.
“They have had £700 off me and I am not a rich man.
“We shouldn’t have to pay anything, we’re British citizens. If you are a British citizen they treat you like a dog!
“I feel like I have been cheated by our own country. My father and grandfather fought for this country. I just feel really angry.”
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Elaine wants to know how the Government is vetting companies providing testing services.
She said: “They should have been here when we got off the plane.
“We have sat here three days and no one wants to give us an answer.”
A Department of Health and Social Care spokesperson said: “All private providers of covid-19 tests must declare that they meet the minimum required standards, and be reviewed by the independent United Kingdom Accreditation Service (UKAS).
“We do not endorse or recommend any particular private test provider, and expect all providers to meet the necessary standards.”